Troubleshooting
FPS Performance-Related Issues
If you have poor FPS performance while in borderless windowed mode, you can set the game to fullscreen.
change/set the settings in the FRESH menu as desired
set the game to fullscreen
While in fullscreen, you will be unable to change the settings in the menu. However, some users report that fullscreen performs better.
Fatal Error - "Windows Defender is running and cannot be cleaned."
The loader doesn't have proper permissions elevation.
Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below
the contents of the .ZIP archive to the desktop or a folder
Run the .REG file -> click
YesReboot the PC
Toggle off memory integrity (Windows Security -> device security -> core isolation)
Uninstall all third-party
Uninstall all third-party
Disable Windows Defender using Sordum Defender Control (password:
sordum)
Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product.
A driver cannot load on this device.
The cheat driver cannot access Windows correctly. Disable the driver blocklist to correct this.
Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below
the contents of the .ZIP archive to the desktop or a folder
Run the .REG file -> click
YesReboot the PC
Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product.
drv error 4 0
The loader doesn't have proper permissions elevation.
Toggle off memory integrity (Windows Security -> device security -> core isolation)
Uninstall all third-party
Uninstall all third-party
Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below
the contents of the .ZIP archive to the desktop or a folder
Run the .REG file -> click
YesReboot the PC
Some users have reported that the Vulnerable Driver Blocklist will be re-enabled after a PC reboot. Always check this before using this product.
drv error 4 1811 and drv error 4 1810
The system BIOS mode or Windows installation is not UEFI.
Convert Windows installation to UEFI using this guide.
If unable to complete the guide, reinstall Windows; see Testing if you are Banned
You can check your current system BIOS mode:
Press the Windows key
type
system informationcheck the
BIOS Modevalue
drv error 1 0
Most commonly, this error is caused by Riot Vanguard anti-cheat,
Uninstall Riot Vanguard anti-cheat.
Disable Windows Defender using Sordum Defender Control (password:
sordum)Uninstall all third-party
Uninstall all third-party
drv error 0 0
Windows Defender has re-enabled itself.
Disable Windows Defender using Sordum Defender Control (password:
sordum)
hwid error and hwid error after using a hardware anonymizer/spoofer
The PC's HWID has reset. The user must request a reset via a support ticket. Please note the HWID reset guidelines below.
Some hardware anonymizers/spoofers will break the PC's HWID. Our anonymizer can preserve or avoid changing the PC's HWID.
Always use a recommended spoofer. At this time, we only recommend our spoofer. We do not provide support or complimentary resets for third-party spoofers.
If your anonymizer does not have this feature, you will break the PC's HWID.
HWID reset guidelines
To prevent abuse, users are permitted one (1) request per active 7-day license key and two (2) requests per active 30-day license key. If you need more resets, please purchase them here.
Cheat is only accessible when ALT+TAB'ing
User Account Control (UAC) prevents the cheat from interacting correctly with the Windows environment. Disable UAC.
Download & run the Disable UAC registry file below
the contents of the .ZIP archive to the desktop or a folder
Run the .REG file -> click
YesReboot the PC
Connect to server failed
The DEX-N loader server automatically reboots every six (6) hours.
Wait 60 seconds and try again
In rare cases, the server will not come online after a reboot. In this case, it will attempt another reboot.
Blue Screen of Death: KMODE_EXCEPTION_NOT_HANDLED
This stop code, 0x0000001E, results from Windows not correctly interacting with the cheat driver.
Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below
the contents of the .ZIP archive to the desktop or a folder
Run the .REG file -> click
YesReboot the PC
Blue Screen of Death: UNEXPECTED_KERNEL_MODE_TRAP
This stop code results from Windows not correctly interacting with the cheat driver & potentially corrupted Windows files.
Press
Start-> typecmd-> pressENTER-> typeDISM /online /cleanup-image /restorehealth-> pressENTERtype
sfc /scannowpressENTERDownload the Turn OFF Windows Vulnerable Driver Blocklist registry file below
the contents of the .ZIP archive to the desktop or a folder
Run the .REG file -> click
YesReboot the PC
If the UNEXPECTED_KERNEL_MODE_TRAP blue screen stop code persists after following these steps, please open a support ticket. In your ticket, please indicate whether you use a laptop or a desktop PC.
If you are using a laptop, please do the following:
Press Start -> type system information -> press ENTER
Include a screenshot of this screen in the ticket.
Loader stuck at fetching module or "slow due to DDoS"
This means the loader is having trouble downloading (fetching) the cheat module. This is typically due to several reasons:
slow network connection
the user is too far (high ping) from the loader server
Windows is out of date
wrong loader version
You can try the following:
Install a VPN software such as NordVPN, select a server in the Netherlands
Run Windows Update and install all the latest updates, rebooting the PC and re-checking for updates each time until no further updates are available
re-download the loader file from your order
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