Page cover

Troubleshooting

If you have poor FPS performance while in borderless windowed mode, you can set the game to fullscreen.

  • change/set the settings in the FRESH menu as desired

  • set the game to fullscreen

While in fullscreen, you will be unable to change the settings in the menu. However, some users report that fullscreen performs better.

Fatal Error - "Windows Defender is running and cannot be cleaned."

The loader doesn't have proper permissions elevation.

  • Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

    • the contents of the .ZIP archive to the desktop or a folder

    • Run the .REG file -> click Yes

    • Reboot the PC

  • Toggle off memory integrity (Windows Security -> device security -> core isolation)

  • Uninstall all third-party

  • Uninstall all third-party

  • Disable Windows Defender using Sordum Defender Control (password: sordum)

A driver cannot load on this device.

The cheat driver cannot access Windows correctly. Disable the driver blocklist to correct this.

  • Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

    • the contents of the .ZIP archive to the desktop or a folder

    • Run the .REG file -> click Yes

    • Reboot the PC

Vulnerable driver error.

drv error 4 0

The loader doesn't have proper permissions elevation.

  • Toggle off memory integrity (Windows Security -> device security -> core isolation)

  • Uninstall all third-party

  • Uninstall all third-party

  • Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

    • the contents of the .ZIP archive to the desktop or a folder

    • Run the .REG file -> click Yes

    • Reboot the PC

Disable Windows Vulnerbale Driver Blocklist (.reg file).

drv error 4 1811 and drv error 4 1810

The system BIOS mode or Windows installation is not UEFI.

You can check your current system BIOS mode:

  1. Press the Windows key

  2. type system information

  3. check the BIOS Mode value

drv error 4 1810.

drv error 1 0

Most commonly, this error is caused by Riot Vanguard anti-cheat,

drv error 1 0.

drv error 0 0

Windows Defender has re-enabled itself.

drv error 0 0.

hwid error and hwid error after using a hardware anonymizer/spoofer

The PC's HWID has reset. The user must request a reset via a support ticket. Please note the HWID reset guidelines below.

Some hardware anonymizers/spoofers will break the PC's HWID. Our anonymizer can preserve or avoid changing the PC's HWID.

If your anonymizer does not have this feature, you will break the PC's HWID.

HWID reset guidelines

hwid error.

Cheat is only accessible when ALT+TAB'ing

User Account Control (UAC) prevents the cheat from interacting correctly with the Windows environment. Disable UAC.

  • Download & run the Disable UAC registry file below

    • the contents of the .ZIP archive to the desktop or a folder

    • Run the .REG file -> click Yes

    • Reboot the PC

Disable UAC (DisableLUA.reg) file.

Connect to server failed

The DEX-N loader server automatically reboots every six (6) hours.

  • Wait 60 seconds and try again

In rare cases, the server will not come online after a reboot. In this case, it will attempt another reboot.

Connect to server failed.

Blue Screen of Death: KMODE_EXCEPTION_NOT_HANDLED

This stop code, 0x0000001E, results from Windows not correctly interacting with the cheat driver.

  • Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

    • the contents of the .ZIP archive to the desktop or a folder

    • Run the .REG file -> click Yes

    • Reboot the PC

Disable Windows Vulnerbale Driver Blocklist (.reg file).
KMODE_EXCEPTION_NOT_HANDLED stop code.

Blue Screen of Death: UNEXPECTED_KERNEL_MODE_TRAP

This stop code results from Windows not correctly interacting with the cheat driver & potentially corrupted Windows files.

  • Press Start -> type cmd -> press ENTER -> type DISM /online /cleanup-image /restorehealth -> press ENTER

  • type sfc /scannow press ENTER

  • Download the Turn OFF Windows Vulnerable Driver Blocklist registry file below

    • the contents of the .ZIP archive to the desktop or a folder

    • Run the .REG file -> click Yes

    • Reboot the PC

UNEXPECTED_KERNEL_MODE_TRAP stop code.

Loader stuck at fetching module or "slow due to DDoS"

This means the loader is having trouble downloading (fetching) the cheat module. This is typically due to several reasons:

  • slow network connection

  • the user is too far (high ping) from the loader server

  • Windows is out of date

  • wrong loader version

You can try the following:

  • Install a VPN software such as NordVPN, select a server in the Netherlands

  • Run Windows Update and install all the latest updates, rebooting the PC and re-checking for updates each time until no further updates are available

  • re-download the loader file from your order

The fetching module screen.

Last updated

Was this helpful?